We’re having a Job Fair! 

If you are interested in joining the Wild Renfrew team, bring your resume down to
710 Redbrick Street in Victoria, BC on either of the following days

April 21, 3:00 pm – 6:00 pm
April 22, 10:00 am – 4:00 pm

For more info, email [email protected] or [email protected]

 

Port Renfrew is a small town on the Southern part of Vancouver Island, BC. It is the gateway to ancient forests, epic hikes, and mighty surf – to eagle and Chinook and Sitka spruce. From here, you can trek, paddle, comb the beaches, or cast a rod!

At Wild Renfrew each person is a valuable part of the team and the brand. We work together through communication, growth, leadership, and most of all integrity. If you feel you would like to come and enjoy nature and be a part of an exciting new concept, please apply to the jobs below.

Guest Services, Adventure Centre, Cafe, and Retail

Position Summary:

We are looking for professional Guest Services, Adventure Center, Café and Retail Associates capable of attending to our establishment with integrity and attention to detail. The goal is to create a clean and orderly environment for our guests that will become a critical factor in maintaining and strengthening our reputation. The applicant will be serving our guests’ needs while maintaining the company’s high standards of excellence, delivered with a genuine warm and welcoming style of service.

Duties: (may include but not limited to)

All Departments

  • Deal with complaints/requests with professionalism and patience.
  • Maintain equipment and promptly notify superiors of any damages, deficits and disturbances.
  • Adhere strictly to rules regarding health and safety and be aware of all company-related policies and procedures.
  • Perform other tasks or projects as assigned by management. This may include cross training for other position within the company.

Guest Services        

  • Answer inquiries via email and telephone, using professional language and etiquette.
  • Make and manage accommodation reservations.
  • Process all guest check-ins, check-outs, room assignments, deposits, and room payment.
  • Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing.
  • Ensure all rooms are cared for and inspected according to standards.
  • Monitor and maintain inventory levels of all consumables office and accommodation items as appropriate.
  • Provide directions and up to date info about local amenities and features to guests.

Adventure Centre

  • Assist guest by answering inquiries about our adventure activities.
  • Answer inquiries via email and telephone, using professional language and etiquette.
  • Make and manage reservations.
  • Update adventure guides of guest numbers and any specifics requirement per tour.
  • Inform guests of activity style, physical requirements, duration and cost.

Café

  • Create all drinks in accordance to company standard.
  • Demonstrate extensive product knowledge of both food and beverage.
  • Bring menu items alive with a thorough description of ingredients and preparation methods.
  • Address allergen and dietary concerns by demonstrating complete product knowledge.
  • Monitor and maintain inventory levels of all items as appropriate.

Retail

  • Strong product knowledge of our ‘locals first’ approach to retail stock.
  • Monitor and maintain inventory levels of all retail items as appropriate.
  • Assist with end of the month inventory and reports.
  • Process purchases and cash handling according to company policy.

Experience and skills required:

  • Will be a dedicated, keen and self-disciplined individual with a sincere desire to provide excellent customer service within a high volume environment while maintaining a motivated and organized environment for fellow employees.
  • Minimum of 2 years of Hospitality/Retail experience in a Customer Service role within a Resort or Hotel environment.
  • Minimum of 1 year of Food and Beverage experience, preferably in a café style establishment.
  • Professional experience and a strong personal interest in outdoor education and adventure tourism.
  • Experience working with families or children.
  • Strong communication skills to confidently explain information and converse with guests.
  • Ability to read, write and speak English.
  • Proficient in at least one other language.
  • Intermediate to advanced computer and/or graphic design skills (Microsoft Office, Photoshop, etc.).
  • Organizational skills to effectively process all reservations, purchases, paper work and reports.
  • Proven comfort and success while living in remote communities or away from close family and friends for extended periods of time.
  • Approachable, customer-oriented and friendly.
  • Strong prioritization and time management skills.
  • Fine attention to detail.
  • Professional phone etiquette.
  • Must be able to multi-task and maintain a professional and upbeat demeanor while under pressure.
  • Must be able to work quickly and efficiently.
  • Physical requirements: walk, stand, twist and bend for periods of time and able to lift 25kg.  Be able to hear, speak and see without impairment

Apply Now

Sous Chef Position

Position Summary:

To provide restaurant guests with a unique and professional dining experience, while maintaining the company’s high standards of quality and excellence.

Duties: (may include but not limited to)

  • Maintaining stations in an organized and productive manner.
  • Adhering with company policies.
  • Responsible for opening duties/closing and ongoing side work.
  • Performs other tasks/projects as assigned by management.
  • Working closely with chef and FOH manger,
    • Oversee kitchen staff training, food preparation, product quality and cooking execution
    • Prepare and cook individual dishes or entire meals
    • Ensure sanitary cooking conditions and appropriate safe food handling
    • Assist in food cost, labour and other kitchen controlables, monitoring and ordering of supplies
  • Recruit and hire staff, supervise activities and instruct cooks in preparation, cooking, garnishing and presentation of food
  • Communicate needs with vendors/suppliers for daily inventory
  • Assist with weekly inventory counts.
  • Preparing weekly schedules and managing day off requests.
  • Help implement kitchen systems
  • Managing cleaning routines.
  • Command line from the Call finish station, monitoring the quality of food. Ensuring appropriate ticket times and quality of dish with the highest level of finesse.

Experience and skill required:

  • 3 years minimum experience — management level in restaurant industry
  • Certification of culinary training or apprenticeship, red seal and/or journeyman certificate is an asset
  • FOODSAFE certified
  • Must have a passion for the business, a love for food, as well as the desire to engage and impact guests
  • Comprehensive understanding and ability to work all stations in kitchen effectively
  • Strong interpersonal and conflict resolution skills
  • Basic business math and accounting skills and personal computer literacy
  • Ability to teach, coach, mentor and motivate staff
  • Ability to adapt and flex to last minute requests and sudden changes / good decision making skills
  • Must be able to work and lead all ages
  • Be able to multi-task and maintain a professional and upbeat demeanor while under pressure.
  • Strong verbal, written and interpersonal skills and conflict resolution
  • Must be able to work quickly and efficiently.
  • Physical requirements:  walk or stand for long periods of time, bending, lifting up to 60 lbs.  Be able to hear, speak and see without impairment.
  • A love of food and desire to learn
  • A positive outlook and regard for the people you work with
  • Dedication to a clean, safe, and organized work space
  • Aspiration to be part of a busy and expanding restaurant with a great family of staff
  • MUST HAVE A SENSE OF HUMOR!

Host Position

Position Summary:

To provide restaurant guests with a unique and professional dining/beverage experience, while maintaining the company’s high standards of excellence, delivered with a genuine warm and welcoming style of service.

Host Duties: (may include but not limited to)

  • Answering the phone with proper etiquette, responding to guest’s inquiries and taking reservations for parties of eight or more.
  • Greeting guests, seating, and presenting menus.
  • Supporting bussers when necessary with bussing, cleaning and resetting tables.
  • Anticipating and attending to guests’ needs with genuine caring service.
  • Responsible for opening/closing duties and ongoing side work.
  • Performs other tasks or projects as assigned by management. This may include cross training for other position within the company.

Experience and skill required:

  • Preferred but not mandatory, minimum of 3 months previous experience as a host or customer service position.
  • Must be able to multi-task and maintain a professional and upbeat demeanor while under pressure.
  • Able to read, write, speak and understand English well.
  • Must be able to work quickly and efficiently.
  • Physical requirements:  walk or stand for long periods of time.  Be able to hear, speak and see without impairment.

Bartender Position

Position Summary:

To provide restaurant guests with a unique and professional dining/beverage experience, while maintaining the company’s high standards of excellence, delivered with a genuine warm and welcoming style of service.

Bartender Duties: (may include but not limited to)

  • Greeting guests, seating, presenting menus, menu/product knowledge, taking drink/food orders in a timely fashion.
  • Delivering food/drinks, maintaining and ensuring guest satisfaction.
  • Anticipating and attending to guests’ needs with genuine caring service.
  • Pre bussing and ensuring a high standard of table/bar maintenance.
  • Communication with MOD regarding levels of service/business and requesting assistance before guests’ experience suffers.
  • Clearing and resetting tables/bar.
  • Maintaining bar in an organized and productive manner.
  • Adhering with company cash handling policies.
  • Responsible for opening duties/closing and ongoing side work.
  • Performs other tasks/projects as assigned by management.

Experience and skill required:

  • Minimum of two years previous experience as a bartender in an fast paced, upscale casual dining environment.
  • Possess strong knowledge of liquor, beer, wine and common drink ingredients.
  • Preferred but not mandatory, experience in ordering product, inventory, maintaining par levels and supervising.
  • Be able to multi-task and maintain a professional and upbeat demeanor while under pressure.
  • Cash handling and basic accounting functions.
  • Valid alcohol and food handler’s certifications.
  • Strong verbal, written and interpersonal skills. Able to read, write, speak and understand English well.
  • Must be able to work quickly and efficiently.
  • Physical requirements:  walk or stand for long periods of time, bending, lifting up to 100kg.  Be able to hear, speak and see without impairment.

Line Cooks, Prep Cooks & Dishwasher Position

Position Summary:

This is seasonal work, which would be perfect for Students or for people that are traveling within BC. Apprenticeship opportunities are available for the right person. We also offer competitive hourly wages, tips and staff accommodation.

Duties: (may include but not limited to)

  • Taking responsibility for guests’ dining experience.
  • Maintaining stations in an organized and productive manner.
  • Adhering with company policies.
  • Responsible for opening duties/closing and ongoing side work.
  • Performs other tasks/projects as assigned by management.

Experience and skill required:

  • Preferred but not mandatory minimum of one year previous experience in related position
  • Be able to multi-task and maintain a professional and upbeat demeanor while under pressure.
  • Strong verbal, written and interpersonal skills. Able to read, write, speak and understand English well.
  • Must be able to work quickly and efficiently.
  • Physical requirements:  walk or stand for long periods of time, bending, lifting up to 100kg.  Be able to hear, speak and see without impairment.
  • A love of food and desire to learn
  • A positive outlook and regard for the people you work with
  • Dedication to a clean, safe, and organized work space
  • Aspiration to be part of a busy and expanding restaurant with a great family of staff
  • Food Safe Level 1 Certification – (you may schedule a test after confirmed hire)

Busser Position

Position Summary:

To provide restaurant guests with a unique and professional dining/beverage experience, while maintaining the company’s high standards of excellence, delivered with a genuine warm and welcoming style of service.

Server Duties: (may include but not limited to)

  • Greeting guests, seating, and presenting menus.
  • Supporting servers when necessary by delivering food and or drinks.
  • Bussing, cleaning and resetting tables.
  • Anticipating and attending to guests’ needs with genuine caring service.
  • Responsible for opening duties, ongoing side work and closing duties.
  • Performs other tasks or projects as assigned by management. This may include cross training for other position within the company.

Experience and skill required:

  • Preferred but not mandatory, minimum of 6 months previous experience as a busser or host in an fast paced, upscale casual dining environment.
  • Must be able to multi-task and maintain a professional and upbeat demeanor while under pressure.
  • Valid alcohol and food handler’s certifications.
  • Able to read, write, speak and understand English well.
  • Must be able to work quickly and efficiently.
  • Physical requirements:  walk or stand for long periods of time, bending, lifting up to 100kg.  Be able to hear, speak and see without impairment.

Server Position

Position Summary:

To provide restaurant guests with a unique and professional dining/beverage experience, while maintaining the company’s high standards of excellence, delivered with a genuine warm and welcoming style of service.

Server Duties: (may include but not limited to)

  • Greeting guests, seating, presenting menus, menu knowledge, taking drink/food orders in a timely fashion.
  • Delivering food/drinks, maintaining and ensuring guest satisfaction.
  • Anticipating and attending to guests’ needs with genuine caring service.
  • Pre bussing and ensuring a high standard of table maintenance.
  • Taking responsibility for guests’ dining experience.
  • Communication with MOD regarding level of service and requesting assistance before guests’ dining experience suffers.
  • Clearing and resetting tables.
  • Maintaining stations in an organized and productive manner.
  • Adhering with company cash handling policies.
  • Responsible for opening duties/closing and ongoing side work.
  • Performs other tasks/projects as assigned by management.

Experience and skill required:

  • Minimum of one year previous experience as a server in an fast paced, upscale casual dining environment.
  • Be able to multi-task and maintain a professional and upbeat demeanor while under pressure.
  • Cash handling and basic accounting functions.
  • Valid alcohol and food handler’s certifications.
  • Strong verbal, written and interpersonal skills. Able to read, write, speak and understand English well.
  • Must be able to work quickly and efficiently.
  • Physical requirements:  walk or stand for long periods of time, bending, lifting up to 100kg.  Be able to hear, speak and see without impairment.